Shipping policy
Free Shipping Across Canada: Orders of $99 or more (before tax) ship free within Canada.
Processing Time: We process most orders within 1–2 business days (Monday–Friday, excluding holidays). During peak periods or special promotions, processing may take a little longer.
Once your order is ready, we ship it using the fastest practical service available for your location—typically Canada Post Expedited Parcel or UPS Standard. Certain orders may require a signature on delivery for insurance purposes.
Shipping Rates:
- Orders under $99 (pre-tax): $7.99
- Orders $99+ (pre-tax): Free
Estimated Transit Times: The times below are estimates only (business days, Monday–Friday, excluding holidays) and refer to transit time after the package has left our facility. They are not guarantees. We cannot control delays caused by the carrier or other external factors.
| Destination | Estimated Transit |
|---|---|
| Calgary / Edmonton | 1 business day |
| Regina | 1–2 business days |
| Vancouver / Victoria | 2 business days |
| Winnipeg | 2–3 business days |
| Toronto | 1–3 business days |
| Ottawa / Montreal | 1–5 business days |
| Atlantic Canada, Yukon, Northwest Territories, Nunavut | Usually ≤ 7 business days |
Service to PO Boxes and some rural locations (Canada Post only) can take longer.
Most orders arrive within 7 days of the order date, but carrier delays can extend this.
Important Notes
- Once a package is marked “Delivered,” responsibility shifts to the recipient. The courier and we are not liable for packages stolen after delivery. Please report any theft to the police and your home insurance provider. We cannot issue a refund or reship in these cases. If you will not be home, contact the courier in advance to reschedule.
- Packages returned as undeliverable, refused, or “Return to Sender” are not fully refunded. Actual shipping costs plus a 20% restocking fee will be deducted. A small fee may apply if you request the package to be re-sent.
- Insurance covers packages only while they are in transit (before the “Delivered” status is applied).
If you have any questions about shipping, feel free to reach out.