Refund policy

At Belleskin, your satisfaction and safety are our highest priorities. Because our items are personal care products, we uphold strict quality and hygiene standards. Please read our guidelines below regarding returns, replacements, and store credits.

1. General Return Eligibility

For reasons of hygiene and safety, to be eligible for a return and full refund:

  • Condition: Items must remain completely sealed, unopened, and unused, in their original brand packaging (including any outer plastic wrap or protective seals).
  • Timeframe: You must initiate your request within 30 days of your tracking status showing "Delivered."

2. How to Begin a Return

To start a return process:

  1. Reach out to our customer care team at support@belleskin.com.
  2. Include your order confirmation number and the name of the item(s) you wish to send back.
  3. Once approved, our team will provide instructions on how to ship your package back to us.

3. Damaged, Defective, or Incorrect Deliveries

Please review your parcel as soon as it arrives. If an item is damaged during transit, missing, or incorrect:

  • Notify us immediately at support@belleskin.com.
  • Attach a clear photo showing the damaged parcel, broken item, or incorrect order.
  • Once verified, we will arrange a prompt replacement or resolution at no extra cost to you.

4. Adverse Reactions or Skin Sensitivities

We understand that skincare is highly personal. While we cannot issue cash refunds on opened or used products due to safety protocols, we want to help if your skin experiences a negative reaction:

  • Contact our support team with a description and clear photo of the skin reaction.
  • Our clinical team will assess the report.
  • Upon verification, you may be issued a Belleskin Store Credit matching the purchase price of the product so you can select an alternative formula better suited for your skin.

5. Product Exchanges

We do not process direct item-for-item exchanges. The fastest way to get a replacement item is to return the eligible unopened product for a standard refund, then submit a new order through our store.

6. Refund Processing

  • Once your return is delivered to our facility, our team will inspect the item(s) to confirm seal integrity.
  • You will receive an email notification indicating whether your refund has been approved.
  • Approved refunds will automatically be posted to your original payment method within 10 business days. (Please allow up to 15 business days for your financial institution to post the transaction before reaching out).